Axelent Spain have wind in their sails. Several new recruitments had arrived and it was high time for some product training. Hands-on training is a tried and tested method of improving the knowledge of Axelent’s product range throughout the company.
Andreas Gotmark, Sales Manager at Axelent AB, visited Axelent Spain Academy to give hands-on training in the X-Tray range.
Picture above: Andreas Gotmark (dark jacket) shows Eric Plana how to fit an X-Tray wire tray to an X-Guard panel. Also in the picture from left to right: Inigo Martínez, Antonio Rovira, José Luis Parra.
Erica Bengtsson, MD, Axelent Spain:
“Internal training is vital and something we’d like to invest more in. X-Tray especially is a product we needed to learn more about in order to promote it on the Spanish market.
We learned the difference between the two X-Tray systems: on the one hand a complete cable routing system for clean rooms, food storage, telecommunications, and on the other a complete system in black, specially designed for X-Guard. We also ran through the basics of assembly and the various parts.”
Nine out of ten customers recommend Axelent Spain
To check the level of their customer service, Axelent Spain conducted a customer satisfaction survey. The findings were very positive. 89 per cent of the respondents said they would recommend Axelent Spain.
The customers had the following to say about the company:
• High quality products that are easy to assemble • Flexible and adaptable solutions • Keep their promise and always deliver on time • Professional approach
There were also things to improve upon:
• Reduce the problem of non-standardised products • Deeper understanding of customer needs
With the customers' views in mind, Axelent Spain is continuing to work on improvements while saying a big thank you to all their customers.